Definition: Percentage of customers who come back to do business with a company. Or the ability to keep or remember. Definition: [crh] The number of units allocated to an underwriting syndicate member less the units held back by the syndicateDefinition: manager for facilitating institutional sales and for allocation to nonmember firms. In the context of construction contracts, an amount retained from construction contract payments (5-15% of the contract price) to ensure the contractor completes the construction before the retention is returned.

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